Reports/Case studies

 

The services of the company are marketed from our 65 page website, from which potential clients have the ability to e-mail, or telephone us, for further information.

 

A number of clients have approached us from locations such as Australia, France, Germany, Singapore, Sweden and the USA, and have subsequently commissioned design and consultancy work.

 

On some contracts, negotiations have been carried out electronically over long periods, with no face-to-face, or even telephone, communication involved.

 

Previous to our connection to broadband, electronic communication with clients entailed lengthy, and costly, dial-up time.

 

Low rate times are very early in the morning and in the evening - times which are not particularly conducive to business.

 

We now have the facility to be "on-line" and accessible during all the hours that the office is open. E-mails can be received and opened at any time and an immediate response sent.

 

In addition, detailed drawings and CNC plate cutting files that would have taken considerable time to be transmitted through dial-up procedures, wasting valuable communication time, are now sent off or received at the press of a button.

 

Access to the Internet at any time to search for information is an added advantage. Details can be retrieved and supplied to customers in a timescale the fraction of that using a dial-up facility.

 

Program updates are now downloaded at any free time instead of waiting for a quiet period in the evenings.

 

This year we also filed our annual return to Companies House and tax return by email.

 

The only downside of an otherwise excellent system is its failure to work in the ideal position in the office.

 

Everything had to be moved around so that the computer running broadband was the first connection to the telephone line as it entered the building.

 

 

www.yacht-designer.co.uk